YITH WooCommerce Pending Order Survey allows you to send emails and surveys about pending orders. I am sure you will be disappointed to see that the order is in pending status. You would do your best to make it complete while all you can do is wait for the user’s decision and if they don’t complete this order it will be removed from the system. As a consequence, you will lose both sales and customer.
It would be great to understand why these orders are getting pending status, right? After installing and configuring the plugin, you can send an automatic email to your users with a pending order, which will allow you to establish a relationship with them and, perhaps, ask them if they encountered problems while purchasing or the reason why they didn’t complete this order. You can also get users to respond by offering them a discount coupon.
