Unlock the power of data with SupportCandy Reports
Strengthen your business with insightful data and analytics with SupportCandy Reports’ advanced reporting features. Gain comprehensive visibility into your customer service activities and make improvements with ease.
Comprehensive selection of reports
View a wide range of reports tailored to better understand your support activities:
- Report overview: Monitor ticket flow, noting trends in both creation and resolution.
- Agent response analysis: Evaluate your agents’ response with metrics such as initial response time and average response time.
- Solution time analysis: track the time it takes your team to resolve issues, thereby ensuring efficiency.
- Interaction analysis: Find out the average number of interactions required to process applications.
- Client satisfaction: Measure customer satisfaction with survey ratings.
- Custom field analysis: Generate customized reports based on specific custom fields such as category, priority, dropdown, and more.
Flexible reporting periods
Choose from predefined time frames or define your own custom scope to generate reports that meet your needs. Available options include Today, Yesterday, Last 30 Days, This Quarter, and more.
Advanced filtering options
Increase report precision with customizable filters, similar to ticket filters in the ticket list. Customize your reports to show specific categories, such as “Pre-Sales Questions,” and save filter settings for future use, ensuring streamlined reporting.
