Description
Fluent Support Pro stands as a robust support ticketing system meticulously crafted for WordPress websites. Its primary aim is to deliver prompt, dependable, and effective customer support services to a diverse range of users, including online shops, digital agencies, support agents, entrepreneurs, and service providers.
Key features of fluent Support Pro
- Automated Responses: With Fluent Support, users can configure automated responses to frequently asked questions, saving valuable time and maintaining customer engagement.
- Streamlined Workflow: The system automates workflow based on user interactions, allowing users to allocate more time to other tasks while maintaining efficient customer support.
- Product-Centric Support: Fluent Support offers the capability to assign tickets based on product categories, ensuring that customers receive support from the most relevant team, enhancing efficiency.
- Enhanced Team Collaboration: Fluent Support fosters effective communication within support teams through the use of internal notes. Additionally, saved replies for recurring tickets optimize work hours and result in faster ticket resolutions.
- Lightning-Fast SPA (Single Page Application): Fluent Support leverages VueJS & REST API technology, delivering exceptional speed and seamless navigation. Users can switch between pages without encountering any delays.
- Performance Monitoring: The system continually tracks the progress of tickets, providing users with a clear understanding of their standing in terms of support requests.
- Tailored Data Collection: Fluent Support incorporates customizable fields such as checkboxes, radio choices, WooCommerce order details, and other options to collect additional customer information as needed.
- Comprehensive Customer Insights: Fluent Support presents customer details alongside each ticket, offering support staff a comprehensive overview of purchase history, progress within learning management systems (LMS), or customer relationship management (CRM) profiles.
- Email-Based Support: Customers have the convenience of opening support tickets via email without the requirement of signing up, with all tickets efficiently managed from the admin dashboard.
What’s new (ChangeLog)
Version 1.7.3 (Released on August 23, 2023)
- New Feature: Introduced “Report by Product(Pro)” functionality.
- New Feature: Added “Report by Business Inbox(Pro)” feature.
- Bug Fix: Resolved the issue where creating tickets encountered problems with required fields.
- Bug Fix: Fixed the problem where custom fields were not visible in the “Add Field” form.
- Bug Fix: Addressed missing translations to improve language support.
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