Fluent Support Pro
A Fast, Flexible and Complete Support Solution for WordPress
Fluent Support Pro delivers a comprehensive customer support ticketing platform designed for WordPress. It provides a streamlined way to manage queries from various sources such as forms, email, or connected websites. The system supports unlimited tickets, agents, users, products, tags, and channels, giving full control over both operations and data.
Key Features for Modern Businesses
- Centralized ticket management with advanced filters and tracking options
- Multi-channel support handling through forms, email, and portals
- Detailed customer insights, including ticket history, purchases, and membership details
- Customer portal with secure access for both logged-in and public users
- Ticket segmentation by product, priority assignment, and internal notes
- Comprehensive reporting on customer activity and agent performance
Productivity Tools
- Bulk responses for similar tickets
- Automated ticket closures based on filters or age
- Quick editing of customer details and the ability to store internal notes
Performance and Experience
Built with VueJS and REST API as a single-page application, Fluent Support Pro ensures lightning-fast performance by loading only the required data. The interface is optimized for speed, simplicity, and usability, enabling smooth operation without a steep learning curve.
Data Ownership and Compliance
As a fully self-hosted WordPress plugin, Fluent Support Pro provides complete ownership of data with no dependency on external services, making it fully compliant with GDPR requirements.
Integrations and Extended Features
- WooCommerce & EDD: Open tickets tied to orders, select products, and view complete purchase history from within the ticket.
- Membership Plugins: Compatibility with Restrict Content Pro, Paid Memberships Pro, and Wishlist Member for streamlined member support.
- LMS Platforms: Works with LearnDash, LifterLMS, and TutorLMS, showing complete student data alongside tickets.
- BuddyPress & BuddyBoss: Access community member information directly within ticket views.
Smart Automation
Advanced workflow tools and saved replies allow automatic responses, internal note creation, priority setting, and agent assignment. Manual workflows enable bulk actions across filtered tickets for greater efficiency.
